PanPan often sells products in similar formats to traditional grocery stores - like selling salad greens in 8oz packages. For items priced per the pound, it can be helpful to Google the average weight of that product if you're not sure. Lastly, we can usually make adjustments to your order at pick-up time - so if you over- or under-ordered something, let us know and we can make it right!

The short answer is yes.

The long answer is that we start placing orders from our vendors at around 11am on Wednesday based on our members’ orders.

If you miss the deadline - go for it! You may not get everything you want but we’ll do our best.

Because we sell fresh food, things can change at the last minute and sometimes an item you ordered becomes unavailable. It could be because we miscalculated (like the number of cabbages in a case), or it could be that one of our suppliers sends us a less-than-awesome product (think, slimy lettuce). When these incidents arise, we simply adjust the total amount on your pick sheet.

Sometimes things change at the last minute and we need to adjust your total amount due. For this reason, we take payment when you pick up your share.

We know it can be frustrating to have your order messed up! We do our best to ensure accuracy, but keep in mind that our team packs 2,500 to 3,000 items for orders each week, so things can fall through the cracks.

We recommend checking the contents of your share at pick-up - that's when we can easily get you a missing item. If you discover an error once you've gotten home, you're welcome to come back to get that item, or email us and we can refund you.

At the end of our Saturday hours, we send out an email to anyone who hasn't picked up yet.

Shares can be picked up on Sundays at Third Wheel Cheese (next door at 707 S 50th Street). If you can't get it then, communicate with us via email to coordinate a mid-week pick up.

If can’t pick up your share, you have the option to abandon it and pay for the items that can not be returned to our inventory.

It’s important to remember that we purchase products from our vendors based on our members’ orders. We reserve these products for you, and consider them pre-sold. In order for us to keep our margins low and not lose money, we can’t absorb unclaimed shares.

If you choose to abandon your share and don’t pay us for the items that can not be resold, you will be removed as a member.

The $4.00 service fee is added to cover overhead costs.

We choose a service fee over higher prices to acknowledge the reality that every order requires the same amount of work on the back end. Whether you order 2 items or 22 items, our team has to perform all the tasks related to fulfilling your order. We would rather keep our prices low, and encourage folks to place bigger orders to offset the percentage of the service fee.

When choosing which products to offer, our team applies a combination of values, logistical considerations, and member preferences. View our purchasing rubric.

Email us at pandemicpantryphilly@gmail.com